After Sales Support
After Sales Support: Expert Service for Every Injection Moulding Machine
Industry-leading after sales support for injection moulding machines, with UK-based engineers, spare parts, and expert technical advice.
Robust, Scalable Moulding for Everyday Products
The household goods sector requires high-volume, cost-effective manufacturing solutions capable of producing consistent results across a wide variety of products. At PMM, we supply injection moulding machines for household product manufacturers across the UK. Moulding machines that deliver on performance, repeatability, and efficiency.
From storage solutions and kitchen items to utility goods and lifestyle accessories, household manufacturers rely on equipment that balances speed, quality, and affordability. Our machines are designed for just that. Whether you need to produce a batch of 10,000 plastic bins or run continuous cycles for consumer-ready kitchenware, we have a solution that meets the needs of your business.
As the UK’s exclusive distributor of Haitian International, the world’s largest producer of injection moulding machines, we bring together global engineering and 20 years of domestic support experience. Headquartered in Buckinghamshire, PMM is proud to offer UK-based customer service, engineering expertise, and fast delivery of machines and spare parts.
UK-Based Engineering Team
Our in-house engineering team is one of the most experienced in the industry. With more than 20 years supporting UK manufacturers, we offer a high engineer-to-machine ratio, giving you access to fast, knowledgeable assistance when you need it most.
Based on our Buckinghamshire headquarters, our engineers cover the entire UK offering site visits, machine diagnostics, repairs, and technical optimisation.
All PMM engineers receive training directly from Haitian’s global technical team and are equipped to handle:
Commissioning and calibration
Electrical and hydraulic diagnostics
Process optimisation
Preventative maintenance
Emergency callouts
Machine relocation and upgrades
Spare Parts and Local Stock
We maintain a large stock of genuine Haitian spare parts at our UK facility to minimise downtime and reduce lead times. With fast shipping and expert installation available, we ensure that critical components, from control boards to hydraulic elements, are available when you need them.
In addition to spare parts, we also hold a variety of standard machines in UK and European stock, meaning that expansions or replacements can be delivered quickly, without the usual delays of international shipping or custom builds.
Free Technical Support
All PMM customers benefit from free technical phone support, available during normal working hours. Our technical team can help with troubleshooting, parameter adjustments, alarm resolution, and software navigation, helping you get the answers you need without delay.
This remote support service is ideal for busy production environments where every hour counts, giving you access to expertise without waiting for a site visit.
Operator Training and Onboarding
We believe the right knowledge delivers long-term value. That’s why we offer machine training as part of every installation, as well as refresher training for new staff or when new tooling is introduced.
Our tailored sessions cover:
Machine controls and settings
Safety procedures and best practice
Material setup and optimisation
Maintenance routines
We can also support process engineers with training on cycle optimisation, energy efficiency, and automated integration.
Why Customers Trust PMM for Injection Moulding Machine Support
PMM is trusted by manufacturers across the UK because we offer more than just machines. We provide complete, expert support throughout the lifetime of your equipment. Our UK-based engineers have specialist knowledge of Haitian, Zhafir, and Hellectro robot systems, allowing us to respond quickly and effectively to any technical issue. We stock genuine spare parts at our Buckinghamshire facility, ensuring fast delivery and minimal disruption when replacements are needed.
Every PMM customer benefits from free telephone support, fast-response servicing, and access to preventative maintenance plans that keep machines running efficiently. Whether you’re just commissioning your first Haitian machine or maintaining a fleet of systems years into operation, we’re here to protect your productivity, minimise downtime, and ensure you get the best possible return on your investment.
Technical Support
The operator training at the Technical Centre was a game-changer for our team. It helped our newer staff get up to speed quickly and gave our engineers the confidence to manage day-to-day performance and troubleshooting.
Talk to PMM About Haitian injection moulding Machines
Whether you need urgent technical advice, are planning a new production line, or want to book a machine service, our team is here to help. Contact us today to speak with an engineer or arrange a visit from your local PMM technician.
